Returns & Exchanges

Request a Return Authorization

  1. Request a Return Authorization (RA) number within 7 days of receiving your order using the form below to receive a Return Authorization Number.
  2. Once an RA is issued to you, the items must be shipped to BARFOOT immediately. All packages need to be received within 14 days of the date the RA was issued. Returned packages received outside this 14 day timeframe are accepted at the discretion of BARFOOT.
  3. Please send all items you wish to exchange from an order in the same shipment to ensure your return is processed as quickly as possible.
  4. Items should be sent in their original packaging to ensure they are adequately protected in transit.
  5. Write your RA number on the outside of the original box to ship the merchandise to BARFOOT at the address at the bottom of this page.
  6. Returned merchandise that passes BARFOOT evaluation will be issued online credit to the original purchaser’s account and will exclude shipping costs (with the exception of defective items or if you received the wrong item). Customers will assume responsibility for return shipping charges. BARFOOT will not assume responsibility for compensation of return packages lost in transit without proof of delivery to the BARFOOT returns location.
  7. You will be notified by email for each step of the return process.

Return Authorization Request Form

Terms & Conditions

Defective Merchandise

Products are classified as defective if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Products that are damaged as a result of wear and tear are not considered to be defective. If you believe your product is defective, you will receive instructions on how BARFOOT will inspect the product. If the product does appear to be defective upon BARFOOT inspection, you will receive an RA number along with additional instructions.

Cancellation Policy

BARFOOT can cancel your order in the event it has not shipped. When contacting customer support to cancel an order, please provide your name and contact information along with your order number. Your credit will be issued to your account and you can choose to use it on a future order. Please note that if your order has shipped, the order cannot be cancelled, in which case, you will have to apply for a Return Authorization.

Shipping Your Return

All returned items must have the RA number which has been given you. Unidentified returns will be returned to the sender. When shipping product back to BARFOOT, customers should choose the same shipper as when the product was delivered, as well as insure the product for full value of the returned items. Return shipping charges are the responsibility of the customer, unless your order qualifies as incorrectly shipped or your product has been declared defective (BARFOOT will credit up to $10.00).

Provided that your return is successfully executed, store credit will be applied to the account which made the original purchase, excluding the shipping fee to initially send the product.

Please be assured that BARFOOT will make every effort to expedite this process for our customers.

Send your return to:

BARFOOT / Attn: Returns
6979 Surfside Dr.
Ventura, CA 93001 USA

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tel 805-509-8003
PO. Box 1207
Ventura, CA 93002 USA
1412 Tower Square #4
Ventura, CA 93003 USA